If you’re just getting started out on Shopify, creating the perfect storefront can easily become an obsession. You spend endless hours styling everything out, writing your product descriptions, framing your stock perfectly with various photos… and then no one buys.
One of the biggest problems facing new sellers is a lack of credibility. Without real customer reviews and an established brand name, customers might be hesitant to buy — especially if they can find something similar to what you offer on Amazon instead.
Shopify itself has an excellent blog post covering all the ways you can create content for your store to solve this problem.
However, there’s an even quicker way you can massively boost the likelihood that customers will engage with your store. You can give them a direct line to you or your employees with live chat.
79% of businesses say offering live chat has positively impacted sales, revenue, and customer loyalty.
There are many options out there for adding live chat to your Shopify store. But, buyer beware — 38% of customers are most frustrated by poor customer support in live chat.
That’s why it’s important to do your research and find an easy-to-use, affordable tool that works for your team and your customers alike.
I’m a part of the team that created TextChat, a new live chat product designed specifically to enable small business owners to provide a world class live chat experience for their customers.
TextChat makes it seamless for you and your team to respond to live chat messages right from your smartphone. Unlike other live chat tools, TextChat doesn’t need you to download any separate apps or change existing work habits. You’ll get live chat notifications straight to your native texting app with a secure link to respond directly in your mobile browser of choice.
We’re offering a free trial because we believe the quality of our solution speaks for itself. You can find TextChat in the Shopify App Store here.
Now, I’m going to show you the process of how to get set up with TextChat.
First, you’ll want to enter the contact information for you and your business. This is how we’ll get in touch with you. Not to worry if you’re about to move, switch over your email domain, or even change your name — you can always update this information later.
Then, you can add as many users as you want. It might sound obvious, but don’t forget to include yourself in the user count! Users include anyone in your company who would be joining your designated live chat agent team and communicating with online customers.
After you’ve selected your winning lineup, it’s time for a little fun. TextChat comes with unique customization features to match your live chat to the rest of your digital brand and make a great impression on your customers. You can customize the messages your customers see when they visit your store and engage with your chat widget.
Once you complete the setup process, you’ll also have the option to upload your brand colors and customize the look of your chat widget and chat window.
And that’s it, that’s the entire TextChat setup process! With TextChat on your Shopify store, you’ll be able to access analytics about your customer engagement, modify and personalize your settings even further, and preview your widget in action.
Please feel free to leave us feedback about TextChat down in the comments here or reach us directly at firstname.lastname@example.org. We’re always improving our product, and we’re excited to hear what you think.